This feature will give field technicians a more direct way to communicate with customers from the job details screen. Users will be able to view customer contact information, access email and phone details, send messages, make calls, view the customer location, open map directions, and send an “On my way” alert before arriving at the job location.
The screen also keeps key job details in one place, including the scheduled date and time, assigned crew, location details, and check-in action. This update will help technicians reach customers faster, provide better arrival updates, and manage job communication without switching between multiple tools.